Critter Camp Frequently Asked Questions
Most frequent questions and answers
AUTHORIZED PICK UP & ID CHECKING
- For safety purposes we do not release children at pick up time to anyone not listed on the “authorized to pick up” list. We check ID daily at checkout time.
- To add someone to the authorized list, we must confirm you are one of the parents/guardians and then we can add any additional names, or you can log into your account and add more in yourself.
MAKING SURE CHILDREN ARE IN THE SAME GROUP
- During registration there is a section for “my child would like to be in the same class as” and that is where you should add the first and last names of other children to group with, if any. We group children into classes by grade level first; if we have multiple classes of the same grade level then we’ll pair requests together.
- We generally group classes as follows: PreK/Preschool, Kinder, 1st-2nd, 3rd-4th, 5th-6th, 7th-8th. Depending on registrations for each grade level we may combine nearby grade levels into one class, such as a Kinder-2nd class.
- We only move older children down into the younger groups.
- If you need your child with another child regardless of grade level, please contact the office by email or phone to escalate your request to a need. Please do this before the start of the camp week you’re attending so that it can be taken care of prior to the start of grouping for that week.
EARLY DROP OFF AND EXTENDED DAY
- You can add extended care as late as day of by contacting the office about adding it at any time, or sign into your account and add it yourself. Extended care includes Early Drop-Off and Extended Day (Early Drop-Off is the only option for Preschool).
- Early Drop-Off is 8:00-8:45am. Children will mostly free play with camp staff supervision. This is the only option available to children younger than Kindergarten.
- Extended Day is 3:00-5:00pm. Children will do a craft or activity, have some guided games, help check on our outdoor animals for the night’s close, and free play under the supervision of camp staff. It is advised to pack extra snacks so your child has food for this time.
CAMP LUNCH
- You can add lunch as late as morning of, as long as you do it before 9:30am when the lunch order is placed. Camp lunch includes an entrée and two sides.
- You can contact the office about adding it day of or sign into your account and add it yourself (but please only add it yourself if its 24 hours’ notice otherwise it may be missed – we print rosters each morning at 8am).
CANCELLATION POLICY
- Please stay home if a member of your household is sick. We can transfer registrations that haven’t started to another day, if that day has room, for any purpose. Communicate with us about child’s illness and we can discuss the cancellation policy allowances.
- Daily registrants: If you need to cancel and provide more than 24 hours’ notice to the start of the camp day, we can refund you with a $10 cancellation fee per day.
- Weekly registrants: If you need to cancel and provide more than 24 hours’ notice to the start of the camp week, we can refund you with a $50 cancellation fee per week.
- If you need to cancel with less than 24 hours’ notice to the start of the day for daily registrants or the start of the week for weekly registrants you will not receive a refund.
