Reservations may be made in person or by telephone when our front office is open.
You may request a reservation with our online booking system, but the reservation will not be confirmed until you receive a confirmation email from Club Pet. Please remember to provide us with the best email address and telephone number at which to reach you.
Our contact information is:
Helen Woodward Animal Center
P.O. Box 64
Rancho Santa Fe, Ca 92067
Street: 6525 Helen Woodward Way (no mail received at this address)
Rancho Santa Fe, Ca 92067
Our front office is closed to the public on all major holidays. (Animal Care Technicians are on duty 365 days a year to care for your pets, even on days when the front office is closed).
A credit card (we accept Visa, MasterCard, American Express or Discover) is required to confirm your reservation.
Vaccine information (dogs and cats), Age Certificates, and Health Certificates (Exotics) must be provided at least 2 weeks prior to check-in. Most clients ask their veterinarian to fax vaccination information to us directly at 858-756-4715.
Club Pet accepts reservations up to twelve months in advance. Holidays and other Peak Occupancy periods like July and August book up quickly, so please plan accordingly.
“Side-by-Side” Suites are available for all sizes of canine kennels to provide more spacious accommodations and allow for separation of house mates as needed. Please reserve two kennels of the same size and request “Side by Side” suites. If you have multiple pets that must be separated for feeding or other reasons, you must reserve Side by Side Suites. We cannot physically separate pets that share the same Suite for eating or sleeping.
For specific breeds, temperament testing by our trainer is required before boarding/daycare is allowed. Please inquire for more details.
All vaccinations must be given at least 24 hours prior to boarding. First time vaccinations (for puppies and kittens) must be given at least 2 weeks prior to boarding. Vaccinations cannot expire during your pet’s stay.
Dogs (Must be at least 4 months old) – Rabies, DHPP (Distemper) & Bordetella are required. We will accept proof of adequate protective titers in place of vaccines for Rabies and DHPP only.
Cats (Must be at least 4 months old) – Rabies, FVRCP & FeLV (Feline Leukemia) are required. We will accept proof of adequate protective titers in place of vaccines.
Age Certificate – Pets over a designated age must have written veterinary clearance to board in a non-medical, non-24 hour facility. The Age Certificate must be renewed annually (prior to boarding). It is available for download on the Club Pet website or can be provided to your veterinarian upon request.
Birds & Exotics – Exotic Health Certificate is required and must be renewed annually (prior to boarding). The Exotic Health Certificate is signed by your pet’s veterinarian and states that the bird or exotic pet is free of communicable disease and will be healthy enough to board in a non-medical, non-24 hour facility. It is available for download on the Club Pet website or can be provided to your veterinarian upon request.
Medical Stability Certificate – Pets undergoing treatment for a medical condition must have written veterinary clearance to board in a non-medical, non-24 hour facility. The Medical Stability Certificate must be renewed annually, prior to boarding, or may be required more often, as deemed by Club Pet Management. It is available for download on the Club Pet website or can be provided to your veterinarian upon request.
Here are the steps for e-signing your forms from your Customer Portal! (This will eliminate your need to sign forms at check-in, which will allow for a quick and easy check-in process.)
1. Log in to the Customer Portal
2. Scroll over “My Account” on the top left
3. Select “Agreements”
4. View and sign all forms
It’s as easy as that!
Contact Us
Please feel free to contact us if you have further questions regarding our policies.
Phone: 858-756-4117 ext. 2
Email: [email protected]
Due to Hurricane Hilary, all departments will be closing at 3pm today. Stay safe!