- Volunteers are required to attend interviews, orientations, and training as the Center deems necessary. Volunteers are required to commit to a regular weekly schedule for 6 months or 70 hours minimum to participate in any Center program unless otherwise stated on job description.
- Volunteers should be polite and helpful at all times. All people and animals are to be treated with respect and courtesy. Volunteers are required to adhere to the rules explained in the training as it pertains to animal handling.
- Volunteers should refer questions from the public regarding Center policies to the staff only. Volunteers should maintain confidentiality in regards to Center clients and business.
- Volunteers must accept the guidance and decisions of the professional staff person responsible for volunteer activities. Problems and disagreements should be taken to the department supervisor or the Volunteer Manager. Volunteer supervision should be consistent with the Volunteer Management Policy and Procedure Manual. This manual is available for review from the Volunteer Manager.
- Volunteers are responsible for keeping track of their schedules and logging in daily according to their supervisor’s system. Reasonable notice is required if unable to make a volunteer shift.
- For safety reasons, volunteers are required to wear appropriate attire when working with animals. Dress code will be established by each department. Smoking is allowed only in designated areas (see supervisor). Volunteers who work in a public access area are required to purchase and wear a Center T-shirt (approx. $12) during their volunteer shift.
- Volunteers should not be in any area of the Center without the proper training or supervision. Guests of volunteers are not allowed to accompany the volunteer during their shift.
- Volunteers shall agree to the Center’s right to release them for unsafe practices, for not following the procedures described in orientations and training sessions, or for any behavior that is inappropriate for Center business. Release will be determined by Center personnel only.
- Parents are required to sign paperwork for junior volunteers. We reserve the right to release a junior volunteer from his or her job without delay if we feel the situation is either unsafe or unproductive.
- Any accident or injury to either a person or animal should be reported to a Center manager immediately.
- No photos or videos of any kind can be taken on Center grounds without prior consent.
- Volunteers may not give any unapproved treats to any animals on Center grounds. Please check with your Volunteer Supervisor or a Center supervisor before giving any kind of treat to any animal on Center property. No rawhide treats may be given at any time.
The Center agrees to:
- Provide an orientation, training, and continuing education as available for the assigned position.
- Assign a staff person to supervise volunteer activities.
- Provide extended opportunities, when available, for those volunteers who are interested and qualified.